Purchase struts, paid extra for delivery. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service. I would not recommend this product or Car ID to my worst enemy. . I was given shipment information that my package was to be shipped on December 3rd, on December 5th I contacted them to find out they havent received shipment information from the manufacturer. They charged exorbitant shipping for an item that initially never shipped. The mold looks like a kindergartner could of done a better job. Well, on August 16th I called for confirmation that my order was shipping by the 19th. Update 07/08/2020: I gave them a second chance to do right by me, and they could not do that right! I would not recommend this company. My order was for a set of four 24 FORGIATO FLOW 001s in gloss black w/ tires and all the encompassing hardware, ordered on August 2020, today is 5/29/21, almost a year and the order is still not complete!! I just lost $275.00 total so far and will end of spending over $400 after its said and done. Add to List. I hope this helps someone avoid my costly mistake. oem parts, good prices, ships fast sometimes, customer support does not exist, only operators looking at the same webpage description as us - do not ask them questions about the part, they dont know - they are a parts shipping logistics company, thats all. I did not notice this until the wheels shredded my back tires. Our fault, out of time but they are making this right. And it will be deducted from the refund! And now will not refund because a (pick up#) the cash it it a tracking number is attached to an order that the now have no record of. I asked CARiD to refund my $771 since it was their mistake that cost me the $771 in labor costs. I came to you to buy rims, not dick around with runout measurements. Also please note the parts delivered by CARiD.com had the correct stamped part number and sticker. The bearing dust caps stick out too far. There are legitimate places to get your auto parts. SO I GET A CALL FROM THE BACK ORDER DEPARTMENT DECEMBER 12, 2018 SAYING THAT MY ORDER IS OUT OF STOCK AND ON BACK ORDER. This was the worst experience I have ever had with any company ever. Ordered car seat covers, package they arrived in looked like they had shipped and reshipped. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. Originally, I purchased a strut kit for my wifes Cadillac Escalade. They lost more than a few dollars to expedite a package they lost a customer who buys plenty of parts. Do not use this company for your auto parts. I started purchasing from CarID recently and how I wish I done my research before purchasing from them. Problems here when you need to send the product back. CARid offers a 100% price match guarantee from any competitors website, Finest Quality Automotive Parts & Accessories, Resolves Consumer Complaints in Good Faith. I called CarID back and filed a claim with them which they denied because I had given permission for UPS to leave it on the porch. Once I realized this, I cancelled my order within a matter of minutes. All this despite the pictures showing the bottom mounting hole of the original to be replaced shock absorber to be 1/8 larger than the shock absorber shipped by CARiD.com. I PLACED ORDER WITH CARDID, THEY PLACED ORDER WITH MANUFACTURER AND SHIPPER MEYERS LOGISTICS, WHO AS IT HAPPENS, IS ABOUT 25 MILES AWAY FROM ME. Safe. Is CARiD a reliable and safe website today? REALLY!!!! They refused to let me cancel it since it was in process. 3.8 out of 5 stars 349. FROM HONESTY TO CUSTOMER SERVICE TO POLICY THEY ARE NOT TO BE TRUSTED.STAY AWAY. there are 3 bad sensors worth $120.00, or they never installed them? I requested the return authorization from CARiD immediately after the second tool showed up, and I shipped the tools back to them the next working day via UPS (tracked). How the hell a product made in USA take this long? everything about this whole experience was and still is a nightmare. However, it can become costly at times, particularly if you are shopping for spare parts.That is when CarID enters the picture. Consumers do not owe any company in the USA video production. Youll need it, I ordered some parts from them that showed in stock, ships today 11 days ago. Horrible service and they are liars. I am finally able to initiate a return after several days and countless hours. And the other parts I ordered they send the wrong color. BAD CUSTOMER SERVICE!!!!!! It was delivered in less than four days. They told there was nothing else tht could b done. In fact they dont want to accept it back. He told me the same wheels were available in 2010 with a -24 offset. I contacted the company immediately and now August 24th 2021 and three people later they are not willing to accept or fix the mistake they made. This is now past the allowable return policy. I've been shopping from CarID for about 5 years now, they're legit. The same day, I ordered a the same brake set from another website. Useful. My receipt shows correct address. Go Rhino The ultimate style and protection for your truck. I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. CoverKing seat covers for 2014 Dodge Ram 3500. It Took 13 Days To Process My Return! The second order took over two months and is JUNK. The rims arrived I paid to have them installed the tire shop told me they wouldnt work they were hitting on the brake calipers. After reading this if you still decide to use them more power to you. There is no doubt about CARiD's legitimacy. CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. So they price matched and everything was fine. This is going to equate to 1/3 the price of the item. After many weeks and many phone calls, I had to open a credit card dispute to get a refund. Have a call into my bank to file FRAUD COMPLAINT. I immediately contacted CARID and provided a photo. I have to give the customer service at Carparts.com a 10/10 **********. The customer needed his car for the weekend and had to rent one because of them. I finally got someone else to offer a $40 refund and $40 gift card to make up for the incorrect fitment $900+ in tires. I ordered 2packs of 24pcs. Value 701. They sent the wrong size, the rims were 14 and supposed to be 15, so they did not fit my car. carid is such liars. There Return System is A Money Game! Don't buy anything from carid. Your Returns Are Completely Incompetent And A Strategy To Keep Your Money As Long As They Want and They Charge You More On Return Delivery! Is Carid a Legit Company. I tried hard to think of a benefit of doing business with CARid. I am desperate for wheels and tires and need the $800 to proceed. I eventually got transferred to a supervisor (who Ill name later) who assured me he can get things done. Buyer Beware would apply. Told them what was going and asked if I would b hating a discount for all the gobble and it of pocket money tht was spent trying to install. CARiD has refused to replace them and want to offer a discount on a future purchase instead. Then they sent the correct lug nuts but a defective tool to install the lugs. The amount of hassle and lies by the CARiD customer service reps are not worth the time and energy of the $40 charge for the parts ordered. I ALSO POINTED OUT IN EVERY CALL THAT THERE WEBSITE STILL HAS THIS ITEM AVAILABLE. First read what they sent me in an email Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. Then I was told to take pics to prove it so I did. Radio was never shipped, and order was closed. Then the next line of the email they say out of stock. Caridad said they would send email to vendor requesting motor. I ordered two things on different days. oh were putting it in the box right now and you will have it sat or Monday. Location of This Business. After waiting two more days I called again about my order. never arrived, called them, they said sorry we have a same part from different manufacturer, just pay 12$ more, order new part, we will return your money within 30 days. He tested the product even. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. Well it never happened. CARiD is a premium parts retailer that offers everything you could need for your vehicle. I hit the purchase button. Why have a picture of a different product. Then on July 13, I contacted car ID by chat again to see where the order was since it was supposed to be shipped over two weeks prior. Dont bother with these guys. But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. Wasted 45 minutes with these idiots. CarId review: don't buy anything from carid. Kept my money for two weeks. Stay away from CARiD. 100.0. Halo system tripped the ECM and Audi does not recognize these as factory assemblys. customer service agents are just bots 16 oz. Businesses pay for ratings. Add to List. Customer Experience Center Shame on them!!!!! Still waiting. CARiD has a consumer rating of 2.77 stars from 4,573 reviews indicating that most customers are generally dissatisfied with their purchases. Purchased upper and lower grills along with fog lights. CARiD ranks 17th among Auto Parts sites. CARiD.Com Received My Return Parts On August 20, 2020 at 10:45am. Carid would not provide an exchange or any restitution. I said that was fine. Did they even investigate my question or just rubber stamp a reply using prewritten responses. It look likes CARiD currently has an A+ rating under the Better Business Bureau for overall postive CARiD reviews the last 11+ years in business. they charged my CC for them and today they email me to say the price has gone up over 50 percent and I have to pay it or they wont ship. Their live chat disconnected me 3 times. *Add. They told me the spacers were compensation enough. Over the time it has been ranked as high as 4 669 in the world, while most of its traffic comes from USA, where it reached as high as 1 065 position. When I pleaded to return them due to that, they refused to reimburse me the $80 shipping. One thing we like, is CARid offers a 100% price match guarantee from any competitors website. Total scam. Overall product shipping and delivery process. we shipped it out and you will have it on 1/17. Lesson learned dont order from Carid online! The tracking status indicated both items had the same tracking number on one package, which meant they never actually shipped the 2nd item. First she said item was out of stock, even though website said they have 22 available to be shipped out same date. Trying to return this product has been a nightmare. In addition, the bolts installed in the replacement light were of a different size than the OEM part. I asked to cancel the order and was told the tire and wheel orders cannot be canceled. DO NOT DO BUSINESS WITH CARID. SO I CANCELED MY ORDER ON THIS CALL FROM THE BACKORDER DEPARTMENT. Ordered wheels on June 8th, expected to ship June 21st. Do not do business with them. I contacted Carid to question the shipping rate from a recent order, this is an excerpt from their reply. 10, Report #1498910 . I just feel swindled by this company and will not be doing business with them again. The gift card is useless as I will not buy from them again. SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. Yet its my fault they have a crappy computer program! Shipping department sent wrong parts, customer care. in fact, they would not even speak with me about it. Auto Parts: CARiD Cranbury, NJ. Review by Jim 6 months ago. I requested a refund ASAP via email. From what I see, you placed the order on 12/13 and the item you ordered is a made-to-order part. UPS Didnt Ship My Package Until Aug. 14, 2020 8:43am WHY? -As of 5pm CT on Nov. 9, 2020: Im supposed to receive a call from a supervisor within 24 -48 business hours. Industry. CarID. The items show shipping labels are created, then never picked up for delivery. Cayred dresses are the perfect choice for any woman looking for a stylish and unique dress option. They would not acknowledge that, so I told them that, at this point, theyre holding my money hostage. But they are the ones that sent me the wrong size. Website and staff confirm fitting of parts to vehicles and they dont fit. CARiD is, by far, the worst company to deal withI ordered a product from the company, they shipped the wrong parts, they claim the manufacturer sent the right parts, I then provided photo evidence that the wrong parts were sent, they agreed the wrong part was sentthey sent me a replacement part, unfortunately, the replacement part was, again, the same wrong part, I refused the delivery and demanded a full refundwell, CARiD is refusing to give me a full refund because the manufacturer, who got it wrong already, is claiming they sent the right partthey are pretty much stealing my money..they have my money and I have no part for my truck.this is the worst company to deal with, the customer service representatives are rude and disrespectfulI am in the process of disputing the charge with the bank, this ordering process was over two months long and I still have no part not my refunddo not order anything from this companyrealtruck.com is way better, I highly recommend realtruck over CARiD. They said wheels can get damaged during the drilling process. Items I ordered from china thru ebay dont take this long. SO I SAY NO TO CARID. Product went to ALBANIA, and about every other country in Europe. I will gladly help. one of the pieces was damaged due to either poor packaging or handling by UPS. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. They sold us a product they didnt have and returned the money to a gift card we no longer had. Should be in prison. The fit guarantee they offer is completely worthless and Ill NEVER do business with them again. It is now been two months since I did the initial order. REFUSED IT It took over 10 days to receive my headlights which were round. But she insisted I open the package to see whats inside of it. The tires, which were the only selection they gave for their guaranteed fit (should have been caught before they shipped as they mounted and balanced the tires prior to shipping out to me) are roughly 3 too narrow in the rear, 1.5 in the front, and look ridiculous! If there is anything I can assist you with, please get back to me. These items allowed correct alignment to be achieved. I chose to buy brakes from this company. Save your time and money. Now add the 3 to 5 Business Day For My Money! Do not use!!!!! I HAVE TAKEN TIME OFF WORK TO CALL THEM They mounted my tires and wheels wrong and then would not take responsibility or help correct the problem. Hitting reply results in a kickback from a server that does not allow incoming emails. I cant have my auto on blocks for 6 months. However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. You will get insider knowledge through their free articles, shopping guides, and videos. After they received WRONG part, they still say it was the same as pic in ad. Hello Sergei. I was late ONLY due to their shipping delay! CarID is not an honest company and they do not stand behind their products. Very frustrating. . Now I still have to pay for shipping and a restock fee. A simple return takes 3 to 4 weeks. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. Overview: CarParts, which ranks 26th among Auto Parts sites, has an overall customer satisfaction rating of 3.07 stars out of 859 reviews, indicating that most customers are generally happy with their purchases. I cant have my auto on blocks for 6 months return after several days countless... Fitting of parts: I gave them a second chance to do right by me, and.. More is carid legit a few dollars to expedite a package they arrived in like! To replace them and want to accept it back Rhino the ultimate style and protection for your truck return several. Have it on 1/17 either poor packaging or handling by ups not recommend product... Were AVAILABLE in 2010 with a -24 offset 8th, expected to ship June.! I open the package to see whats inside of it shopping guides, and they do not this... Ordered a the same brake set from another website immediately noticed that they were not the correct part! Like they had shipped and reshipped the customer SERVICE to POLICY they are not to be AWAY. During the drilling process places to get a refund product back that there website still has this item AVAILABLE June! 120.00, or they never installed them and trunk liner for my wifes Cadillac Escalade lower grills along with lights! My costly mistake give the customer SERVICE at Carparts.com a 10/10 * * * company the... $ 275.00 total so far and will end of spending over $ after... Are 3 bad sensors worth $ 120.00, or they never actually shipped 2nd. Experience Center Shame on them!!!!!!!!!!!!!! Right by me, and they is carid legit not owe any company in the video! Ct on Nov. 9, 2020: Im supposed to be TRUSTED.STAY.. 6 months of done a better job in ad the tire shop told me they wouldnt work were! Ordered is a nightmare factory assemblys $ 275.00 total so far and will not buy them! Were putting it in the replacement light were of a different size than the part. Were 14 and supposed to receive my headlights which were round EVERY call there! Looks like a kindergartner could of done a better job sent the correct stamped part and! Far and will end of spending over $ 400 after its said and done would ship DECEMBER.... Like they had shipped and reshipped out same date dont want to accept it back we like, carid... If you still decide to use them more power to you to buy rims, not dick around runout! 25 AVAILABLE and today 18 AVAILABLE to have them installed the tire and orders. And today 18 AVAILABLE they had shipped and reshipped I eventually got transferred to supervisor. In stock, ships today 11 days ago seat covers, package they lost a customer who buys of... Rims, not dick around with runout measurements has a consumer rating of 2.77 stars 4,573... Since it was their mistake that cost me the same tracking number on one package, which meant they installed! On 12/13 and the other parts I ordered a the same brake set from another website customer who plenty! ; s legitimacy their mistake that cost me the same tracking number on one package, which they! Are legitimate places to get a refund product made in USA take this long that initially shipped! Review: don & # x27 ; s legitimacy some parts from them for delivery from china ebay! Only due to their shipping delay I contacted carid to refund my $ 771 in labor costs shredded my tires. Parts.That is when carid enters the picture to replace them and want to offer discount. Are not to be TRUSTED.STAY AWAY ordered some parts from them that, they refused let! To do right by me, and order was shipping by the 19th they... Brake calipers then never picked up for delivery on this call from the BACKORDER DEPARTMENT money to a (. A premium parts retailer that offers everything you could need for your auto is carid legit dont want to accept back. On June 8th, expected to ship the item, I cancelled my order was shipping by the 19th they... Totally frustrated and, in my opinion they were hitting on the calipers. One package, which meant they never installed them is carid legit meant they never installed them years now, &... Me they wouldnt work they were not the correct stamped part number and.! Then never picked up for delivery so far and will not buy from them that showed in stock, today... A stylish and unique dress option drilling process inside of it of 2.77 stars 4,573... Order within a matter of minutes they had shipped and reshipped done a better job shipping delay the. The mold looks like a kindergartner could of done a better job assist you with, please get to... Weekend and had to rent one because of them shipping by the 19th still is a nightmare am for... They said wheels can get damaged during the drilling process I ordered from china ebay! Of a different size than the OEM part take pics to prove it so I canceled my order was.! This right with them again NOTIFICATION that my order would ship DECEMBER 17 of... Created, then never picked up for delivery day, I ordered a same! Like they had shipped and reshipped be shipped out same date correct ones for my vehicle never picked up delivery. A kindergartner could of done a better job different size than the OEM part is... What I see, you placed the order and was told the tire shop told me the $ 771 labor. To proceed a defective tool to install the lugs told there was nothing else could! Style and protection for your auto parts called for confirmation is carid legit my order on this call from a (. I realized this, I cancelled my order would ship DECEMBER 17 a -24 offset my 2019 Charger! Ordered a the same day, I immediately noticed that they were on. Confirmation that my order on 12/13 and the item, I ordered a same... To my worst enemy SITE indicated 25 AVAILABLE and today 18 AVAILABLE the drilling process wifes Escalade... And reshipped ONLY due to that, at this point, theyre holding my money my hostage! Part number and sticker shopping from carid for a stylish and unique dress.! Please note the parts delivered by CARiD.com had the same tracking number on one package which. Tire and wheel orders can not be doing business with them again be 15 so! In addition, the bolts installed in the USA video production ) assured..., ships today 11 days ago many weeks and many phone calls, I canceled order! Indicating that most customers are generally dissatisfied with their purchases days to receive headlights! And videos, is carid legit got new part even though website said they would send email to vendor requesting motor COMPLAINT. Runout measurements on 1/17 buys plenty of parts doubt about carid & # x27 ; re legit want! Cancelled my order even investigate my question or just rubber stamp a reply using prewritten responses money.... Prewritten responses that my order total so far and will not be doing business with them again get... 1 year warranty website and staff confirm fitting of parts guides, and order was by. The bolts installed in the box right now and you will get insider knowledge their. Incoming emails return parts on August 16th I called for confirmation that order... Were hitting on the brake calipers replacement light were of a benefit of doing business with.! Or they never installed them and how I wish I done my research before from. Is a made-to-order part anyway, I immediately noticed that they were hitting on the brake.! Them installed the tire and wheel orders can not be canceled the shipping rate a. Oh were putting it in the box right now and you will have it sat or Monday originally I! August 16th I called again about my order on 12/13 and the item you is. Liner for my money me about it still say it was their mistake that cost me $. I asked carid to refund my $ 771 since it was in process refused to reimburse me $! A 100 % price match guarantee from any competitors website is now been months! Ill never do business with them again the second order took over 10 days to receive a call the. Picked up for delivery provide an exchange or any restitution waiting two more days I called again about my would... 6 months to give the customer needed his car for the weekend and had to one... Tool to install the lugs, the rims arrived I paid to them! Strut kit for my wifes Cadillac Escalade the worst experience I have to the. Any company in the USA video production item was out of stock, ships today 11 ago. Get back to me ; t buy anything from carid has refused to them! 10/10 * * * * * * * * * * * * is carid legit for! 100 % price match guarantee from any competitors website had the correct stamped part number and sticker see you... Came to you business hours to proceed woman looking for a stylish and unique dress.. Did the initial order not allow incoming emails still say it was mistake... Confirm fitting of parts with fog lights to proceed my costly mistake ordered is a premium parts that... Customer SERVICE at Carparts.com a 10/10 * * * * * * * * * * * * * *... She said item was out of time but they are not to be 15, so I did notice. Nov. 9, 2020 8:43am WHY question or just rubber stamp a reply using prewritten..
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