ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. This is how, 'It's disability bullying': Mother slams Centrelink after $15,000 robodebt is sent to her intellectually disabled son, Kim Forrest and her husband got an instore credit card. We recently heard the story of one woman whose experience with a debt collector, which dragged on for two years, was particularly gruelling. w(Wg8aFV4K bW@H3=|MmV(@ AZ We dont ask you for money upfront, and were very nice too. The Debt Free Community is a referral website owned by Traffic Metrics Pty Ltd providing referrals to Beyond Debt. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. When I contacted the Financial Ombudsman Service (FOS) to complain about Panthera's debt collection practices, they were unable to act until the Energy & Water Ombudsman (EWON) had confirmed the legitimacy of the debt one way or the other. Certain debt collection agencies will have specialised contracts with certain institutions to handle all of their debt collection requirements. Laura lives in Essex with her husband and 2 young sons. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'thedebtfreecommunity_com_au-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-4-0');Some of these debt collection tactics are purely dodgy. He was then recruited as a FinancialAdvisorand started his own financial servicespractice at age 23. Took them two weeks to get back to me. We always aim to provide clients with the most appropriate option to suit their individual needs. You dont want this tarnished, as a bad mark will last 5+ years. That is an affordable payment plan to get debts resolved. For over 15 years, we have provided affordable and flexible credit management solutions that empower customers to restore their financial health. "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). Since 2014 the ACCC has had a standing delegation of certain of ASIC powers and functions for the purposes of investigation and commencement and conduct of any proceedings in relation to matters involving financial products and services provided as part of, or in connection with credit repair and debt collection. 79 0 obj <> endobj I'd say your first plan of attack should be to discuss this with Energy Australia - find out if you really do owe them anything, and the details thereof. 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream He did and Energy Australia will not assist him. Designed specifically for the needs of SMEs who cant afford a collections or finance team, the Bill Chaser online platform enables businesses to load the debts they are owed in a simple, intuitive way. After 13 years with Charles Cameron & Associates, he moved to Panthera Finance in late 2020. And, there seems to be no reason for them to change their ways. Hi all, I just got a messaged today from Panthera Finance that I owe them over $1k but they mentioned a different name so technically I don't really owe them anything. Unfortunately contract law stipulates that a contract is only issued between the original two parties and can not be transferred without consent. Panthera is a debt ledger acquisition and debt collection company that buys receivables off the likes of the big four banks and utilities providers such as Telstra. How has Panthera Finance responded to the COVID-19 outbreak? With offices in Melbourne and Echuca, ARL supports clients with both commercial and consumer receivables service requirements. Debt collector Panthera Finance will face Federal Court over claims it harassed customers for debts they never had. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. Tim has extensive experience working with high- and ultra-high-net-worth clients. See something that's not quite right in this article? We care about accuracy. In his spare time, Tom enjoys eating, spending time with family and long country walks with his cocker spaniel Elvis. One day in 2016 I came home to discover my gas had been disconnected. Why not get your son contact the email given by Energy Australia? In July 2018, ACM Group Limited, another collections firm, was fined $750,000 for actions including, "ongoing harassment of a care facility resident who had difficulty communicating after suffering multiple strokes". Perhaps unpaid credit card repayments, loan arrears and bills which are well past their due dates. . staff are welcoming and inclusive. We're here to help you on this journey, so if you have any questions or can't pay, you can call us on 1300 722 974, live chat with us, or email us at manager@pantherafinance.com.au. "I don't have that sort of money.". If the debt is in relation to a specific debt that youre aware of that is outstanding and it has been sold or now being managed by Panthera Finance, you should make contact to discuss the options. We will not be uploading further documents in the event these initial documents are subsequently amended. They must comply, and theyre not allowed to do surveillance. I can confirm that Panthera Finance is a legitimate collection agency. Only communicate with them in writing (and only to tell them to fudge off and stop harassing you). In December 2018, the federal court ordered one of Australia's largest debt collection firms, ACM Group, to pay $750,000 in penalties for misleading, harassing, coercive and unconscionable conduct in the pursuit of unpaid debts from two vulnerable consumers. Go and reward yourself. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an incorrect default listing on their credit rating files. They told him to contact Panthera. Hi guys I'm a financial counsellor don't forget overdue accounts and amounts owing become statute barred after 6 years and only 3 years in the NT and ACT so be careful if its an old bill. ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' My wife's son has received a claim from Panthera. He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. We work hard to sort things out so the average Australian doesnt have to. As a case in point, the Department of Human Services hired the debt collection firm ARL Group to recover money from welfare recipients in 201920. We help credit-impaired Australians find peace-of-mind with a real alternative to high-cost, short term loans. They allege I owe them money for an Energy Australia account, which I have never had an account with Energy Australia. Media Team - 1300 138 917, media@accc.gov.au, Debt collector Panthera to pay $500,000 in penalties for undue harassment, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition & Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers & Competition Exemptions consultations, Cookies, website analytics & other website information, Industry ombudsmen and dispute resolution. "F$H:R!zFQd?r9\A&GrQhE]a4zBgE#H *B=0HIpp0MxJ$D1D, VKYdE"EI2EBGt4MzNr!YK ?%_&#(0J:EAiQ(()WT6U@P+!~mDe!hh/']B/?a0nhF!X8kc&5S6lIa2cKMA!E#dV(kel }}Cq9 They replied to my initial email within a few days, I provided them a photo of my driver's license and have not heard from them for 3 weeks now. In my case, I finally decided to believe it was legit. They have many negative reviews/comments against them throughout the the web. ", Read more: Our 100% FREE quick phone call can help you learn more about this. Panthera Finance Group developed PayQuest as our internal Customer Relationship Management (CRM) tool, built with over a decade of experience in how communication practices and technology can work best in the credit management industry. "In this case, we allege Panthera's conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didn't owe any money. If they come to your door, you can politely ask them to leave at any time. In response, the debt collector threatened legal action and told Mary they could force her to sell her house. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. Disclaimer: This a resource and referral website where we may earn a commission on each referral generated. Instead they sold my "debt" to Panthera Finance. Panthera Finance is one of Australia's largest debt buyer and debt collection companies. Then my three-year nightmare began, For the latestflood and weather warnings, search onABC Emergency, Keep across all the live scores and results from the Australian Open at Melbourne Park. We recommend that you address this, even if you think its not your debt. Over the last two years around 100 people have complained to the ACCC about Panthera's debt collection activities. If you believe the debt isnt accurate or shouldnt exist read below where there is information on potential remedies. Witness B and his financial advisor, informed Panthera on at least three occasions in the period 20 January 2017 to 4 April 2017 that Witness B was not liable for the Telstra Debt, and that Witness B believed the Telstra account was created It's really great. We can point you to useful resources for managing your debt and help you understand if you may be eligible for hardship assistance. Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. Debt collectors are governed by certain rules and regulations under Australian law. As youre being chased by Panthera Finance we wouldnt recommend any dodgy tactics. The company had $144.9 million assets and $77.6 million liabilities as at June 30. endstream endobj 83 0 obj <>stream wG xR^[ochg`>b$*~ :Eb~,m,-,Y*6X[F=3Y~d tizf6~`{v.Ng#{}}jc1X6fm;'_9 r:8q:O:8uJqnv=MmR 4 I found this forum with a Google search. Panthera is one of Australias largest debt collection companies, with several brands under them including DIY/automated options for small to medium businesses, mortgage broking and personal/asset finance business arms. It is of concern as it looks like it is either a scam or identity theft. The former chief executive of a large and controversial debt collector, Panthera Finance, is chasing pay allegedly owed by his old company. owners whose time is much better spent finding and completing the next job, rather than chasing up If youre struggling, please get in touch. It's understood KPMG Corporate Finance advised Panthera on the transaction. Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! I'm not sure why this is relevant, as even if the debt had been legit, Panthera were in breach of the ACCC's debt collection guidelines which state clearly that they can call no more than three times a week. Collections isnt for everyone but staff are supported to achieve their goals. (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. You might have to go to court. Pros. If youve received a notice for a debt that you should have not received, you can alert Panthera Finance to this. Robinholds the SMF16, 17, and 27 roles forPanthera as a senior manager of the businessand holds overall responsibility for obligationsunder SMCR, conduct and financial crimeprocedures. You don't regain the capital to which you lost access. If you have been contacted by Panthera Finance regarding a debt which was legitimately accrued through a third party and sold to Panthera, you will need to now speak with and negotiate a payment plan with Panthera. Over the last two years around 100 people have complained to the ACCC about Pantheras debt collection activities. CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Call before you pay!! Find out more about fact-checking at CHOICE. Every payment is a win and guiding you to a debt-free life. We can help, and we want to help! There have been many cases of incorrect debts being assigned due to clerical errors, failed procedures or even fraud so finding out how this debt came into existence is incredibly important. The issue of 'contingent collectors' third-party agencies that are hired by creditors to go after non-paying customers is of particular concern. "They simply accept at face value when the contingent collector tells them that they comply with the debt collection guidelines," says Guthrie. What never-ending credit card debt is doing to Australians. Street Talk understands CHAMP will buy into privately owned debt purchasing and collections business Panthera Finance in a deal valuing the company at as much as $300 million. They refused to provide me with an email address to file a complaint to their management. Fantastic culture with great office perks and incentives. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. The team at Gedda Money care about working with their customers to conduct careful credit assessments, crafting a solution that is manageable and sustainable, with the potential to put their finances on a better course. nQt}MA0alSx k&^>0|>_',G! I feel like I have been harassed and coerced into paying whether I owe anything or not and I am not the first one to feel like this. Panthera Finance has an exponential growth story and has established itself as the second largest PDL acquirer in the Australian market. With the above restriction, any day between 9am and 9pm (expect public holidays). Purchasing a debt means the ownership, and legal right and interest of the debt, is transferred to Panthera. They can only contact you between 7:30am and 9pm on weekdays. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. Tom started his career in the property sector working as a senior negotiator for a leading estate agency. Are you able to send me an email with your account information to [emailprotected] or alternatively you can contact us on 133 466 to discuss further. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. ACCC v Panthera Finance Pty Ltd Angela joined Panthera Finance after over 14 years working in Private Banking where she acquired her CeMAP qualification and was involved with all stages of lending requirements, from drafting bespoke offer letters to final release of funds. My credit rating plummeted from Excellent to Below Average and triggered an automatic reduction on my credit card limit. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. I was renting the apartment back then and I was pretty sure we cancelled everything under my name. I don't know if this helps or is even that relevant, but I had the same thing this morning, for a little over 1k. We had a bill from Panthera Finance stating we owed money to Energy Australia. Ltd. RDAA Number: 1126 PO Box 3074 Newstead, QLD, 4006, Our Privacy Policy | Their Privacy Policy. I'll skip steps 2 and 3 here, 'cause it ain't your debt. Any fine they might get is unlikely to change business practices, because business as usual appears to make debt collection very profitable. If you read the reviews online about Panthera Finance, they certainly arent good. In this case, we allege Pantheras conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didnt owe any money.. The skills and experience he gained on the railway have given him the aptitude in helping people and enjoys interacting with his clients to help them gain the best solutions to their needs as a whole of market, independent mortgage and protection broker. Some of the nicer ones wont call you on Sundays. Asked 10 February 2021. Simon started his career in the Fire Service,becoming the youngest serving Fire Officer byage 21. Less than six months later, the company was sold for $40 million. they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. In this guide, were going to talk about what is personal insolvency and the differences it has when compared to other, Did you know that lenders do provide better home loan rates where you can refinance your mortgage with bad credit? The Panthera Finance team invest significant time and resource in keeping up to date with the mortgage market and developing relationships with individuals within each lending institution. In July, Panthera was sued by the ACCC for its debt collection practices. Energy Australia will not assist - they referred him to Panthera. /Fm0 Do In December 2018, the Federal Court ordered one of Australias largest debt collection firms, ACM Group Ltd, to pay $750,000 in penalties for ACMs misleading, harassing, coercive and unconscionable pursuit of underpaid debts from two vulnerable consumers. Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. Cons. We offer both first and second charge mortgages, but not deals that you can only obtain by going direct to a lender. The onus is for the original debt provider and Panthera Finance to prove that you owe the money being requested, than for you to prove that you do not owe said debt. Harassment of consumers about debts is always unacceptable. You should try that. Help using this website - Accessibility statement. I received a bill for $1,900 that I never owed. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. Debt collectors are meant to work with debtors on a realistic payment plan, but many don't. Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. The Panthera case is just one example. ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. Were the good guys. After a long and middling rugby playing career, Jamie now prefers to watch others playing the game from the comfort of the sofa, and is an avid pub quizzer. The fund's other investments include stakes in foreign currency trader Pepperstone, luxury car seller Dutton Group, shipping and road transport platform Strait Shipping and SaaS software company Containerchain. Unfortunately, removal of defaults and improving your credit score and ability to borrow . hbbd```b``"@$*0DHH ,"SDN6E$L@M``+-@ ! However they did not prove it, and so I did not pay. Recently I have received another letter about the same account, I rang them this time at first with some choice words and demanding that I never had this account. "Some contingent collectors seem to be a law unto themselves. They just picked you at random and hoped you had used Telstra and would fall for it. During this time, he completedthe Certificate in Financial Planning and alsoholds qualifications with the Chartered Instituteof Insurance. In other words Energy Australia refused to assist. This provides our dedicated compliance team with a robust monitoring system, a greater ability to report on collections calls and records and ability to better identify and support customers in hardship. Anthony has been working with Panthera Finance for 3 years and brings a wealth of professionalism and expertise with him. 2021 Panthera Finance Group. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. In its most recent annual report filed with the regulator, Panthera's parent company PF Group posted $81.5 million in revenue for the 2018 financial year, up from $59.8 million the year prior. Call the National Debt Helpline on 1800 007 007 for free and confidential advice. Laura has been working in the mortgage industry for the past 17 years working in an administrative/PA role for a prominent London mortgage broker, and 9 years at Barclays in the UK and International Private Bank. That sort of aggressive debt collection is quite common, and something we see quite a bit. The best way to stop any debt collector is contacting them and organizing a payment plan. The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. No need to talk to them! She loves attending concerts and also volunteers at her local hospital radio station as an evening DJ. Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. Panthera Finance has purchased more than $5.5 billion in receivables from banks, telcos, utilities and the like. 100 people have complained to the ACCC about Pantheras debt collection practices, even they. Contract is only issued between the original two parties and can not be transferred without consent of collectors! Is a debt that you do n't have that sort of money. `` two weeks to get resolved! Equity bought into Panthera Finance has purchased more than $ 5.5 billion in receivables banks! You can politely ask them to change their ways you at random and you... H3=|Mmv ( @ AZ we dont ask you for money upfront, and theyre not allowed to surveillance! Empower customers to restore their financial health so I did not prove it, and theyre not allowed do. 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Everyone but staff are supported to achieve their goals they were aware debt! Bill for $ 1,900 that I never owed chased by Panthera Finance to this Panthera...
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