In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. McDonalds announced that its CEO, Steve Easterbrook, was being removed from his position due to breaking company guidelines regarding relationships with employees. As a working dad, Paul has consistently led conversations within the business and industry on the challenges of balancing a demanding work life with being a good husband, father, and friend. Im hoping its going to stick around. My answer is: ensuring the relevance of the brand. It would have been so easy for him to dwell on all the horrible things that had happened to him over the decades. So I think our reticence to publicize those things early on was a missed opportunity. Its been helpful for us just to keep people in the loop, informed, focused forward. Bethany leads Hamburger University across 8 global locations, providing experiential and virtual learning to upskill restaurant management and crew members. In those 60 minutes, he reminded us all of the responsibility we have to deliver on McDonalds greater purpose., It was a belief in Mr. Kempczinski that led Heidi Capozzi, Chief People Officer, to join the company in April this year. The biggest decision that I was most proud of, that was also most critical, was not trying to make all the decisions here at headquarters, but pushing those decisions out into the markets, while giving our leaders in the restaurants who were closest to the situation the flexibility to make the decisions. That new CEO is Chris Kempczinski, and here are five facts you need to know about him: In the press release announcing his promotion to CEO, Kempczinski said: Im thrilled to be leading this incredible company. As for digital, I think everybody, not just in our industry, recognizes that digital is transforming how consumers are interacting with brands, how theyre experiencing things. . First, we have the four pillars of what we call our Corporate Leadership Platform: supporting local farmers and local sourcing, protecting our planet, serving our communities in times of need, and providing jobs and opportunity. Chris Kempczinski: Its definitely been an unusual onboarding into this role. From there, he moved on to roles of increasing scope and responsibilities that included regional and international leadership such as Vice President & General Manager of the Indianapolis Region and Managing Director, McDonalds Korea. Prior to becoming CEO, Chris served as President of McDonalds USA, leading the business operations of approximately 14,000 McDonalds restaurants throughout the United States. I wanted to step back and just think about where we could actually make a difference. Where weve launched it, in markets like Canada and Australia, weve seen great success with meaningful lifts in both sales and traffic, and were excited about what it can do in the rest of the world as well. McDonalds has navigated the challenges presented by COVID-19, emerging with higher brand trust scores, higher customer satisfaction scores, and higher restaurant margins than the company had going in. Your investments in Drive Thru and digital in restaurants have proven to be fortuitous, even prescient, amid the pandemic. One thing weve learned during the pandemic is that if we simplify our business and focus on what were great atlike drive-thru and our core menu itemstheres a fantastic benefit for our customers. And I did feel like wed gotten a little complacentthat we were stuck in a traditional mode, where we were more just broadcasting, as opposed to really engaging our customers in areas that theyre passionate about. She currently serves on GreenBiz Groups GreenFin Advisory Board and the First Movers Advisory Board for the Aspen Institutes Business & Society Program. Emilee has also served as Vice President, People Strategy with responsibility for People Data & Insights, Strategic Planning & PMO, Enterprise Change Management, Communication, and People Technology Alignment. Of Mr. Kempczinski, Mr. Kelly says, At college, we nicknamed him The Colonel given the similarity between his leadership qualities and those of Dukes legendary basketball coach. In the younger Mr. Kempczinski, Mr. Kelly also saw the tremendous energy and resilience that might have predicted his traveling the globe not only as a rising leader in business but as a serial runner of marathons far and wide. Right now, if you look at where our franchisees are, I feel very good about their health. So, for example, if you are a customer using the app, maybe you have a dedicated drive-thru lane. We use the expressionIm sure other companies use it as welltheres freedom within the framework. On occasion I will do a Quarter Pounder. After a thorough investigation, the Board took decisive action, terminating Mr. Easterbrook and naming a new leader. Project leader and consultant He also reimagined the Foundations global strategy towards advancing a more sustainable food system through new partnerships and investments to alleviate hunger, provide access to safe water, and drive economic empowerment. 65 years in business serving 65 million people a day (give or take). Its probably unlike any other industry out there. (201415), Senior vice president, US grocery Your investments in Drive Thru and digital in restaurants have proven to be fortuitous, even prescient, amid the pandemic. (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': Diversity, Equity and Inclusion at Brunswick Group. Our executives preserve it. We strive to provide individuals with disabilities equal access to our website. COVIDs a perfect example of that. Executive Vice President and President, International Operated Markets. We did recognize three or four years ago that delivery was going to be a huge opportunity for us. He began his career in PR and marketing for Compaq Computer Corporation, first on the agency side and then in-house. Jill began her career as a marketing trainee at Colgate Palmolive and later joined British Airways, rising through the company to eventually lead Global Marketing. When you serve as many customers as we do, our customers are society. By the end of 2019, delivery sales were over $4 billion and we continued to see very strong growth in 2020. Married, with 2 children, Holds an MBA from Harvard Business School and a bachelors degree from Duke University, McDonalds His next novel, 'BEAUTIFUL SHINING PEOPLE', is coming in 2023, Fast Company & Inc 2023 Mansueto Ventures, LLC, Who is Chris Kempczinski, McDonalds new CEO? You are leaving McDonalds to visit a site not hosted by McDonalds. Chief Marketing Office and Corporate Vice President, International Operated Markets, Paul Pomroy The CED discussion series, Leadership in Challenging Times, interviews business leaders about the unprecedented . We were lucky in that McDonalds franchisees came into the pandemic in a very strong position. Regular chicken nugget or spicy?Ive always liked the regular. Please email us at: More than 30,000 McDonalds locations around the world now offer delivery. Ben Houchen and Simon Clarke back Boris Johnson to be Prime Minister. When you serve as many customers as we do, our customers are society. She joined McDonalds in 1993, responsible for managing the supply of several national product categories. There are people who have been at McDonalds their entire career, who maybe started working in our restaurants who are now in some of the most senior positions in the company or who are franchisees running large patches of restaurant. What defines McDonald's leadership is the knowledge that from a McDonald's executive to a McDonald's franchisee, corporate leadership strategy matters. Senior Vice President and Chief People Officer, IOM, Bethany Tate Cornell During his tenure, he was instrumental in converting the four Nordic countries (Denmark, Finland, Norway and Sweden) and Hungary into developmental licensee organizations. Not any of the other sauces; just straight-up ketchup. Im also a pretty voracious reader, and Im constantly looking for things that could be helpful to me in my role at McDonalds. I dont think we did enough to embrace how we are a part of culture, Mr. Amid all else thats going on, you recently launched a purpose to feed and foster communities? They like to show me the latest thing that theyve got on the menu and Ill go with that. And I think were now at a place where weve caught up. Marion was recognized by the National Diversity Council for being one of Illinois 2012 Most Powerful and Influential Women and has been recognized by Black Enterprise as one of the 50 most powerful women in corporate America, 2015, Most Powerful Women in Business, 2017, 300 Most Powerful Executives in Corporate America, 2018, one of the Most Powerful Woman in Corporate America in 2019, a 2019 CNN Risk Taker and a 2019 Chicago United Business Leader of Color. From 2016 to 2018, Joe led the High Growth segment as President. Emilee holds a bachelors degree from Fort Hays State University in Business Administration & Management, with focus in Leadership Studies and earned her masters in business administration from Kansas State University. She serves as Vice Chair on the board of Ronald McDonald House Charities of Chicagoland & Northwest Indiana and is an Executive Committee member. In India, you have the tikka masala burger. Chris Kempczinski, the CEO of McDonald's, is facing backlash for an allegedly "racist" text message he sent to Chicago Mayor Lori Lightfoot, blaming the parents of two murder victims for their . John W. Rogers, Jr., the Chairman and Co-CEO of Ariel Investments, introduces award honoree Chris Kempczinski, the President and CEO of McDonalds Corporation October 26, 2022 07:00 PM ET Marc N. Casper, the Chairman, President and CEO of Thermo Fisher Scientific, accepts the CED Distinguished Leadership Award. The McDonalds brand is well known around the world. And were going to stay true to our purpose in supporting communities. But the flip side is that theres also greater authenticity. After a highly successful tenure, Jill spent seven years outside of McDonalds, building on her deep marketing experience and leading several consumer-focused businesses including Halfords, Marks & Spencer Clothing & Home and Costa Coffee. Paul has been a key member of the McDonalds team for 25 years and in that time has held a variety of leadership roles, always maintaining strong relationships with Franchisees and suppliers. She is passionate about accelerating growth through marketing with creative, future-led, consumer and data-driven insights. Brian earned his Bachelor of Science degree from Ferris State University. I hope so. Were going to make decisions with the long-term in mind. Prior to that she was Sr. Director, U.S. McOpCo Controller from April of 2014 to September of 2016. Amy has eighteen years combined experience in compliance and safety, having previously launched compliance programs at the City of Chicago and DePaul University and served as the Chief Safety and Security Officer for the Chicago Transit Authority. In Australia, we provided consumer staples; people could go to their local McDonalds to get things like bread, milk, and butter. As Senior Executive Vice President of Strategic Initiatives, Kevin leads McDonalds Strategy team. She serves as a Non-Executive Director of InterContinental Hotels Group (IHG). Mr. Ozan reflected on his CEOs approach: From the outset of this pandemic, Chriss priority has been clear-protecting restaurant crew and customers above all else. Six priorities for CEOs in turbulent times. Prior to Boston Scientific Corporation, Desiree served as General Counsel and Corporate Secretary at Boehringer Ingelheim USA, Inc., and General Counsel of the Consumer Group at Johnson & Johnson. I think everybody has recognized were going to a world thats going to be more contactless, thats going to have more dine-away as opposed to dine-in. Chris Kempczinski: This is the fun part of the jobto imagine the what ifs. I think about it this way: in the markets that we serve, about 80 percent of the population will go to a McDonalds at least once a year. So, are there things we can do to speed up the Drive Thru? As Executive Vice President International Operated Markets (IOMs), Jill oversees our five largest wholly-owned international markets and our IOM Business Unit, consisting of our remaining wholly-owned international markets. Jenny earned her BS/MS in Earth Systems from Stanford University and her MBA from the Yale School of Management. Mr. Kempczinski had barely warmed his chair in the job when the pandemic struck, closing restaurants around the world seemingly overnight. One of the things that has defined McDonalds over the decades has been our emphasis on diversity, making sure we have a franchisee population that reflects the US population or the global population. But, broadly, our systems in great shape. Most recently, he served as President, International Operated Markets, with overall responsibility for McDonalds wholly-owned markets outside the U.S. Joe began his McDonalds career in Strategy and New Business Development in 2002. What Im most impressed with are the people who are servant leaders the people who prioritize others.What decisions did you make during the pandemic that proved critical? I am energized by this challenge and look forward to guiding McDonalds continued success. McDonalds is not responsible for the content provided by third-party sites. And yet the menu varies from culture to culture, place to place. That praise encouraged co-workers to come up with similar innovations, such as ice-skating and rollerblading. Any time youre in a crisis, you can get a little bit short-term focused. Executive Vice President and President, International Operated Markets, John Alves By Philip Delves Broughton McKinsey: Marketing has also played a big role in McDonalds recent financial outperformance. Signup for our newsletter to get notified about our next ride. Chris Kempczinski is one of the dynamic leaders on The List of People Shaping Retail's Future 2022 who will be celebrated at the NRF Foundation Honors. But then you do have the flexibility locally to add items that you think appeal to local tastes. The adjustments were making are a series of small changes that add up to one big difference our customers really notice. Here are a few questions, along with Kempczinskis answers (watch the video above for all 20 Questions):What is the biggest risk you have taken in your career? She began her career in litigation roles at the law firms of Kelley Drye & Warren LLP and Shipman & Goodwin LLP. Prior to, at Kellogg, Brian established the companys global Digital Marketing foundation, which allowed Kellogg to build relationships with consumers in a targeted and personalized way, including the creation of its loyalty program Kellogg Family Rewards. If we have that level of consumer engagement on our app, could we do even more for them? What are your 2021 priorities for staying ahead and nimble? In this role, Marion and her team ensure relationships with suppliers are based on transparency, inclusion and trust, which lead to strong business performance and a unique competitive advantage for the McDonalds System. Theres nothing more important to my job than making sure McDonalds is as relevant 10 years from now as it is today. Freedom within the framework gets back to this point of how the brand stays relevant. Before joining McDonalds, Desiree spent more than three years as General Counsel and Corporate Secretary at Boston Scientific Corporation, where she provided global legal leadership across all of its businesses, regions and functions. So dine-in will still be important, but I think takeaway channels, like delivery, drive-thru, and order ahead with curbside pickup, will stay elevated for the foreseeable future. When you look at the career progression that people can have in the retail industry and the career progression that people have at McDonalds, its quite remarkable. President and Chief Executive Officer at McDonald's Corporation 1y . Catherine has also held roles as Sr. Director Global Planning and Analysis, Director Financial Management and Development for US McOpCo, Director of Financial Reporting and Director Corporate Analysis and Support. In this role, Kevin identifies and focuses on areas where we can continue to evolve our Accelerating the Arches growth strategy long into the future, and provides active counsel as teams execute against the strategy. Chris Kempczinski had been at McDonald's less than five years when he was named president and CEO, in November 2019, rising to the top job after his predecessor was fired for violating company policy on personal conduct. Since joining McDonalds in 2017, Morgan has been the driving force behind some of the Brands most inspired marketing campaigns. Jo has been part of the McDonald's System for almost 30 years, resulting in a deep knowledge of the McDonald's business and a true passion for understanding customers' needs. Marion began her career with the McDonalds system in 1986 at HAVI where she managed transportation and logistics, environmental affairs, packaging R&D and procurement supporting McDonalds. Most recently at Boeing, Bethany was Vice President of Leadership, Learning and Organizational Capability (LLOC), where she was responsible for implementing the enterprise learning, culture transformation and workforce development strategies in support of Boeings business imperatives for 150K employees in 65 countries. (200003), Boston Consulting Group Theres nothing more important to my job than making sure McDonalds is as relevant 10 years from now as it is today. While overseeing these 29 European markets and their more than 1,750 restaurants, Jo established a new structure and team for the European organization, resulting in consistently strong sales results. Nothing about Mr. Kempczinskis ascent surprised Greg Kelly, a Senior Partner at McKinsey & Company and a friend of Mr. Kempczinskis dating back to university. Our purpose is to feed and foster communities, now more than ever. chris kempczinski leadership style. Every time you go to a new organization, you take a risk with that. We have a few specific issues here and there. What are we certain of? (2019present), Vice president, global strategy, business development, and innovation And Kempczinski had been in the role for less than five months when COVID-19 shut down many of McDonalds 36,000-plus dining rooms around the world, sending the companys revenues plunging and generating high anxiety among employees and franchisees. We also put the onions actually on the grill as opposed to putting the onions on at the dressing table. I needed to learn and I needed to listen quite a bit. Im hoping its going to stick around. Executive Vice President and Chief Financial Officer, Executive Vice President, Chief Legal Officer and Corporate Secretary, Executive Vice President and Global Chief Information Officer, Jill McDonald Yes. Senior Partner, Consumer Industries Group Global Lead, Head of Office, Chicago. Integrity, and doing whats right, is at the core of who he is and how he thinks.. Touring the world with friends one mile and pub at a time; is heavenly gondola open today. He describes Mr. Kempczinski as a "business savant," someone who is able to "translate insight into action into results." He also was struck by Mr. Kempczinski's genuine commitment to personal growth and development, as well as his focus on building meaningful connections. How much consumer demand do you expect to shift back to dine-in when COVID-19 subsides? He has been with McDonalds Corporation since 2015 and is in his second year as president and CEO. And I feel good about what weve done. McKinsey_Website_Accessibility@mckinsey.com. Im a product of the 90s. Please review the third-partys privacy policy, accessibility policy, and terms. They like to show me the latest thing that theyve got on the menu and Ill go with that. 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